Returns & Exchanges
We want you to love your hair color, which is why we offer a 30-day window for returns or exchanges on most products. Please note that used or opened containers may only be eligible for store credit to ensure the safety and satisfaction of all our customers.
Initiate Your Request
Visit our online Returns Portal and enter your order number and shipping zip code to begin the process.
Package Your Items
Securely pack the items you wish to return in their original packaging, ensuring all lids are tightly sealed to prevent leaks during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing