Frequently Asked Questions
Everything you need to know about your Overtone Color experience.
How long does shipping typically take?
Standard shipping within the continental U.S. generally takes 3-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Are your products cruelty-free and vegan?
Yes, Overtone Color is committed to ethical beauty. All of our products are 100% vegan and we never test on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I change or cancel my order after it has been placed?
Because we process orders quickly, we can only make changes or cancellations within 60 minutes of order placement. Please reach out to our customer service chat for immediate assistance.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping fees and delivery times vary based on the destination and customs processing.